Congratulations and thank you for considering us for your wedding day! We have included a list of the questions that we are asked most frequently and/or situations that cause the most amount of confusion in our industry. If you have any questions, they might already be answered below. If not, feel free to use our contact page and send through your query. We aim to respond within 48 hours (Mon - Fri during business hours).
What makes you different from the rest?
1) We only accept a limited number of wedding clients per year (30 couples).
2) We support our local businesses and community. At Poppy & Sage Photography, we strongly believe in supporting local people and families – a portion of our profits is directly invested back into our local community. Benefactors include local charities, community initiatives and local vendors. You will see us raise money for different organisations throughout the year. We will report back how successful (or otherwise) these drives are within a couple of months after the event.
3) We are 100% reliable. Creative types can tend to have a reputation for being unreliable. Peter has a background and qualifications in engineering and Emily has a background and qualifications in medical research. We have both worked in professional careers that demand dependable and motivated team members. Furthermore, our contract goes both ways. It is there to protect you, too, as it clearly outlines what is expected of us (turnaround times, number of images/hour to be delivered, and so on). Obviously we are bound to deliver our side of the agreement.
Do you have a set rate per hour for weddings?
Yes, our rate at Poppy & Sage Photography is $350 AUD/hour with a minimum investment of 5 hours for weddings. You can customise your package from here. If you want us for 10 hours of coverage, it will be $3,500 AUD. It's that straightforward. We pride ourselves on being transparent with our pricing.
What does $350 AUD/hour earn me?
-availability in the lead-up to the wedding
-2 shooters on the day; husband & wife team – check out our introduction here
-50-75 images/hour on usb
-a photojournalistic, documentary approach that is intimate, clean and unobtrusive
-reliablity of service and quality of product
-meticulous in-house QA/QC as no step in the process is outsourced
Are you a registered business?
Yes, our ABN is 69 541 762 457.
Are your images watermarked?
What do your clients say about you?
"We had the absolute pleasure of having Em and Pete from Poppy & Sage as our wedding photographers. There are not enough words to describe how lovely Em and Pete are. They are immediately warm and friendly and put everyone at ease, which is what you want on your big day. They were so good with our children who range in age from 1 - 14 years old. Even our moody teenager was smiling! Our guests are still talking about how brilliant our photographers were. Em and Pete demonstrate a high level of professionalism and organisation while maintaining a relaxed approach. We found them to be very accommodating and flexible, allowing us to make changes when we needed. Em and Pete were able to capture many beautiful moments and we have received so many compliments on our photos. Thank you, Em and Pete - you were perfection and we couldn't have picked better photographers!" ~Michael & Tara, valued wedding clients
Can I purchase albums or other products from Poppy & Sage Photography?
Yes, we have a la carte options. We offer albums, brag books, canvases, prints, et cetera. We will provide that information as part of our welcome package.
Will I be pressured to buy from a la carte?
Absolutely not. They are a la carte for a reason. If you want something, you can choose from a range of top quality products. If you don't, not a problem. We dislike a hard sell as much as you do.
We have never met you and we want to be sure that we're a good fit. Are you happy to meet up in person?
Absolutely! You will feel more comfortable and relaxed if we have already broken the ice. However, travel restrictions do apply. Our clients must be able to meet up within a 10 km radius of Brisbane CBD. Aside from that, we are more than happy to meet for a coffee or a chai latte to see if we are a good fit for each other (our personal wedding images below were taken by Lady Jayde Photography).
Do you charge travel fees?
We are based 5 minutes from Brisbane City, Australia. We charge travel fees for any event further than 30 km from Brisbane CBD. For every km over that, we charge the amount per km in line with the current ATO recommendations (https://www.ato.gov.au/Individuals/Income-and-deductions/Deductions-you-can-claim/Vehicle-and-travel-expenses/Car-expenses/; currently 66 cents per kilometre). We are happy to discuss individual travel-related costs at our first meeting, either in person or over skype.
I am feeling overwhelmed with the process of planning our wedding day and factoring in enough time for everything important to us. Can you give us any direction with this?
Certainly. We will talk about the images that mean the most to you. Perhaps it's capturing inside jokes with the bridal party. It could be the bond between family members. Sometimes it’s the details of the day – the something old, something new, something borrowed, something <insert colour here>. Perhaps you want us to focus on the couple portraits as you soak up those fresh post-ceremony feels. During the planning stages, we take into consideration factors ranging from most ideal lighting conditions through to reasonable timeframes required to capture the images important to you. We can even help you to prioritise the list so that we work in the correct order on the day, in case something unforeseen pops up (you have to be prepared for everything!). Furthermore, we can help to manage your schedule on the day, if you so choose.
My friend received more than 800 images from her wedding photographer. Some are even canvas-worthy. Why does Poppy & Sage Photography only provide 50-75 images per hour?
I'm sure your friend showed you some of the images but did you sit down and flick through all 800+? If you did, there is a good chance you noticed that there were a lot of filler shots. Possibly only a handful of the images were truly great? At Poppy & Sage Photography, we carefully curate your gallery so you don't have to trawl through numerous images of similar poses. We pick out the best of the best and spend our time editing those images to produce an excellent product. More is not necessarily better.
I have had a quick look through your contract and it mentions that your turnaround for delivery of images is up to 8 weeks after the wedding. My friend got their wedding images back within 3 days. Why do you take so long?
As mentioned above, we only provide you with the crème of the images taken on the day. Because we handle everything in-house from inital contact through to shooting to culling to editing to delivery, we ensure that nothing slips between the cracks. Common issues like colour imbalance, crooked horizons, inconsistent exposures, and so on, are resolved during the process. The end product is our professional signature style that embodies the subtle tones of film. At the end of the day, quality editing takes time.
Can I pay you more so that the turnaround for image delivery will be less than 8 weeks?
Well, you could. In all honesty, though, you are paying more for less. Top quality editing always takes time. We could get it done faster but it may be to the detriment of the fine quality of your images. It is up to you if you want to take that risk.
I have previously seen photographers arrive at a friend’s wedding like they were dressed for Dracula's Cabaret Show. This is not the style we want at our wedding. Can I see an image of your team?
Sure! This is us at work:
Unless told otherwise, we dress like guests when we attend your wedding. If the dress code is smart casual, we wear smart casual. If the dress code is black tie, we wear black tie. If there is a colour(s) or style(s) you would prefer we wear/avoid, just let us know. We are not offended and we are very happy to accommodate.
I really love your work. We are happy to pay you more to have us as your 31st couple for the year. We promise not to tag Poppy & Sage Photography on any social media platform.
Unfortunately, we can only accept 30 couples each year. Our word is our word. We value our reputation more than our profit. The fact that our yearly number of clients is capped is a core principle of our business. We believe that quality cannot be rushed. If we take on additional clients, our time becomes stretched and we would strongly dislike for this to be reflected in our resulting service and product(s).
We are considering a Brisbane wedding but have not visited your city yet. Can you provide us with any information about Brisbane?
I recently had photos taken for my wedding but my partner and I are unhappy with them. We are considering a post-wedding shoot to try and capture some of the magic that was missed on our most special day. Can you help?
Firstly, it's a shame you experienced this. Situations such as this usually come about because of miscommunication and mismanaged expectations. When we see this unravel, typically the photographer didn't invest enough time in the client and didn't pay enough attention to the detail of their story. We discuss everything with both of you and take notes on what is most important to you as a couple. At Poppy & Sage Photography, we pride ourselves on avoiding terrible situations such as this. We ensure these situations don't occur with our clients by following some steps including:
1) Asking enough questions to cover all aspects of your wedding (you will receive a questionnaire from us upon initial contact)
2) Keeping in regular contact with you through your preferred form of communication (in-person, phonecalls, skype, text - whatever suits you)
3) Being punctual on the big day (one less stress for you to worry about)
4) Making a list of 'important memories to capture' based on our conversations with you (we stick to it on the day)
5) Providing assistance with finding vendors if the bride or groom is having difficulties or would like to streamline the process (we collaborate regularly so we have our finger on the pulse)
Our goal is to provide all our clients with the sort of images that they would want to look back on one day in a nursing home after a lifetime of treasuring them. So, yes! We would love to chat and see what we can work out. Please head to our contact page and fill out the form so we can get in contact with you. Hopefully we are a good match and we can work together.
Do you travel world-wide?
Yes! Whether it's Mongolia, Madagascar or Iceland, we will travel the world to capture important memories in your dream location.
Do you collaborate with local vendors?
Yes. We enjoy supporting local businesses and forming relationships with them. Don't hesitate to contact us and ask. We have compiled a list of our favourite wedding vendors here. You can find some recent collaborations below:
In summary, what do you guarantee to me as your client?
-no hidden fees
-no hard selling
-capped number of wedding clients to ensure consistent high quality service and product
-base minimum fee per hour structure on top of 5 hours minimum
-in-person meeting before accepting non-refundable retainer
-guidance for the structure and flow of your day to optimise your resulting images
-vendor contacts we can personally recommend; we support local community and do everything we can within it (our list of vendors can be found here)
Finally, your day is not about how beautiful your images could look in our portfolio. It is about capturing your memories for your lifetime of people and places that are important to you. We pride ourselves on telling your story your way. If you feel that we might be a good fit, feel free to contact us – we would love to hear from you.